Menu
|

T&C’s and Privacy

T&C’s and Privacy

 

POSTAGE AND PACKAGING UK  

Planners

1st class (usually 2-3 working days):  1 planner £3.40   2 planners £5.04   3 – 4 planners £7.19  

Monday – Saturday delivery  

UK guaranteed next day delivery (Please note that orders placed at the weekend or on a Bank Holiday will be dispatched on the next working day) : 1 planner £7.84   2 planners £9.14   3-4 planners £11.59 Monday – Friday delivery.

Dressage folders

1st class (usually 2-3 working days):  1 folder £3.50   2 planners £7.00   3 folders £10.50   4 folders £14.00  

Monday – Saturday delivery

Please note:  To ensure folders are not damaged in transit, each planner is carefully packaged and posted in a box. If multiple folders are purchased, they will be dispatched in separate boxes.

UK guaranteed next day delivery (Please note that orders placed at the weekend or on a Bank Holiday will be dispatched on the next working day) : £7.84 per folder  Monday – Friday delivery.

We use Royal Mail for all deliveries. They will attempt to deliver once. If no one is home to sign for the delivery, they will leave a calling card. You will need to contact them directly using the details on the calling card to re-arrange delivery (or pick up from your local post office). If you’re not able to respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge will be applicable.

OVERSEAS PURCHASES We currently only deliver to the UK . If you are interested in purchasing from overseas, please get in touch at: shop@leroyandbongo.com

AVAILABILITY AND DELIVERY We try our very best to make sure that the items in our shop are available, but occasionally items may sell out before they can be removed from our web site. If this happens, we’ll let you know as soon as possible via e-mail and either confirm a dispatch date or refund your payment. Providing all items in your order are in stock, we aim to post your purchases as quickly as possible (usually within 24-48 hours of receipt of your order), but please allow 7 working days for delivery.

RETURNS We hope that you will be delighted with your order, but we do understand that there are occasions when you may want to return an item. We are happy to offer you an exchange or refund, provided the products are returned complete, in perfect condition and in the original packaging. We recommend that you use insured registered delivery and keep the receipt. Please ensure all items are wrapped securely as we cannot accept liability for goods lost or damaged in transit. Please note that return postage will not be refunded. Postage costs will only be refunded if goods are faulty. Simply enclose your original receipt with the item in perfect condition and post within 21 days to: Leroy and Bongo Ltd, The Pigeon House, Pigeon House Lane, Stratton St Margaret, Wiltshire SN3 4QH.

 

PRIVACY POLICY

Leroy and Bongo is committed to ensuring that the personal details you give us are not misused. We do not share your data with anyone, except where a third party is acting for us in accordance with the purposes for which the data was originally collected e.g. if you have placed an order we will share your address with our fulfilment house and courier company who deliver our products to our customers. We do not store credit card details. 

If you wish to update or delete your personal information please email: shop@leroyandbongo.com

We use Cookies to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time. If you do not accept Cookies you will be unable to use this Website. 

DATA PROTECTION

The GDPR provides the following:

  • the right to be informed 
  • the right of access 
  • the right to rectification
  • the right to erasure 
  • the right to restrict processing
  • the right to data portability 
  • the right to object
  • the right not to be subject to automated decision-making including profiling 

Information provided by you online or otherwise will be processed by Leroy and Bongo Ltd  and used to provide you with the ordered products, for billing and accounts purposes, and to keep records of the transaction.

We will respect the privacy of your personal data, and will comply with all relevant and current data protection legislation. We will not make your personal data available for marketing purposes to anyone outside Leroy and Bongo and, unless required to do so by a court of competent jurisdiction, will not disclose your personal data to anyone.

We will not send you marketing information such as e-mails, unless you agree that we can.

If you wish to update or delete your personal information, please email shop@leroyandbongo.com

LEROY AND BONGO LTD  Registered in England and Wales. Company number 10174084

REGISTERED OFFICE: 7–7c Snuff Street, Devizes, Wiltshire, SN10 1DU

Share

This is a unique website which will require a more modern browser to work!

Please upgrade today!