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T&C’s

T&C’s

 

POSTAGE AND PACKAGING UK  

Planners

1st class (usually 2-3 working days):  1 planner £3.40   2 planners £5.04   3 – 4 planners £7.19  

Monday – Saturday delivery  

UK guaranteed next day delivery (Please note that orders placed at the weekend or on a Bank Holiday will be dispatched on the next working day) : 1 planner £7.84   2 planners £9.14   3-4 planners £11.59 Monday – Friday delivery.

Dressage folders

1st class (usually 2-3 working days):  1 folder £3.50   2 planners £7.00   3 folders £10.50   4 folders £14.00  

Monday – Saturday delivery

Please note:  To ensure folders are not damaged in transit, each planner is carefully packaged and posted in a box. If multiple folders are purchased, they will be dispatched in separate boxes.

UK guaranteed next day delivery (Please note that orders placed at the weekend or on a Bank Holiday will be dispatched on the next working day) : £7.84 per folder  Monday – Friday delivery.

We use Royal Mail for all deliveries. They will attempt to deliver once. If no one is home to sign for the delivery, they will leave a calling card. You will need to contact them directly using the details on the calling card to re-arrange delivery (or pick up from your local post office). If you’re not able to respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge will be applicable.

OVERSEAS PURCHASES We currently only deliver to the UK . If you are interested in purchasing from overseas, please get in touch at: shop@leroyandbongo.com

 

AVAILABILITY AND DELIVERY We try our very best to make sure that the items in our shop are available, but occasionally items may sell out before they can be removed from our web site. If this happens, we’ll let you know as soon as possible via e-mail and either confirm a dispatch date or refund your payment. Providing all items in your order are in stock, we aim to post your purchases as quickly as possible (usually within 24-48 hours of receipt of your order), but please allow 7 working days for delivery.

RETURNS We hope that you will be delighted with your order, but we do understand that there are occasions when you may want to return an item. We are happy to offer you an exchange or refund, provided the products are returned complete, in perfect condition and in the original packaging. We recommend that you use insured registered delivery and keep the receipt. Please ensure all items are wrapped securely as we cannot accept liability for goods lost or damaged in transit. Please note that return postage will not be refunded. Postage costs will only be refunded if goods are faulty. Simply enclose your original receipt with the item in perfect condition and post within 21 days to: Leroy and Bongo Ltd, The Pigeon House, Pigeon House Lane, Stratton St Margaret, Wiltshire SN3 4QH.

LEROY AND BONGO LTD  Registered in England and Wales. Company number 10174084

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